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Monday, January 24, 2011

Talk About Customer Service!

Ages ago I saw a cute tic-tac-toe Valentine pattern finished, then someone had it few days (and I can't remember either of these stitchers, mea culpa!). An email to the second netted the name: Erica Michael's Hugs and Kisses.

Now this is where it becomes a quest, a tale of excellent customer service and a ridiculous realization.

The quest: I emailed the designer, who didn't have it anymore but suggested a store in Indiana who might have it. So I emailed them.

The customer service: House of Stitches from Indiana had it and sent it to me. Let's recap: I'm in Manitoba, chances that I'm going to Indiana are nil, chances I'll buy anything there are also nil. They send it to me no charge and even threw in a freebie from The Workbasket. If they treat a non-purchasing non-returning customer like this I wonder how they treat their regulars!

And the ridiculous? Turns out that the lady (I can't remember her blog name and am not putting up her real one) who told me the name of the pattern had sent it to me as a jpg. Something I realized five minutes ago when I went to see if I could find her name!

11 comments:

Ziggyeor said...

How cool is that! I'm glad you were able to find your pattern! I might have to turn to the internet if my Autumn Snowman pattern doesn't turn up.

Beth said...

I am so glad that you found the pattern. I will be checking out the House of Stitches because I don't have a LNS anymore. I usually order from Downsunshine Lane, and Amy is terrific, but I would like to support someone with that kind of service!!

Lesleyanne said...

I am glad you found the pattern. What brillant customer service.

Marlene said...

It makes you smile, we all love good service and normally have to put up with such indifference and poor manners.

Annie said...

I've heard so many stories lately about bad service at a lot of the local shops. Glad to hear a more heart-warming tale, especially around Valentine's Day!

CalamityJr said...

Our cross stitching friends are the best!

Gabi said...

Always good to hear that there are shops with great customer service :)
Now I'm really curious to see that pattern stitched up

Lynn said...

You're right, that's amazing service! BTW, I'm really enjoying your Maquerade stitch.

Meari said...

I think that's where I got my copy, too. :) Enjoy stitcing it.

♥ Nia said...

There are nice people on the planet!!! :)
Great for you!!! :D

Danielle said...

Indeed a great customer service story. Just like Ms. Annie, nowadays, there are very limited good stories about customer service, most of them are bad ones. By then, good to hear that you're able to find the pattern. Thank God there are still great and nice people on earth.

Danielle

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